Refund policy

1. Overview At DecoSprout, we want you to love what you ordered. If something isn't right, this policy outlines your options. This policy is incorporated into our and should be read alongside ours Shipping Policy.

2. Eligibility for Returns To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of delivery
  • The item must be unused, undamaged, and in its original packaging
  • Proof of purchase (order confirmation or receipt) must be provided

The following items are not eligible for return:

  • Items marked as final sale or non-returnable at the time of purchase
  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Damaged or Incorrect Orders If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will arrange a replacement or full refund at no additional cost to you.

4. How to Request a Return To initiate a return, contact us via the contact form on decosprout.com with your order number and reason for return. Do not send items back without prior authorization — unauthorized returns will not be accepted.

5. Return Shipping Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping method, as DecoSprout is not responsible for items lost in transit during return.

6. Refund Processing Once your return is received and inspected, we will notify you of the outcome within 5 business days. Approved refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.

7. Exchanges We currently offer exchanges for damaged or incorrect items only. If you would like a different product, please return the original item for a refund and place a new order.

8. Non-Returnable Situations Refunds will not be issued for:

  • Packages undeliverable due to an incorrect address provided by the customer
  • Delays caused by third-party carriers or customs processing
  • Change of mind after the 30-day return window has passed

9. Governing Law This policy is governed by the laws of South Africa and aligns with the Consumer Protection Act (CPA) where applicable.

10. Contact For return or refund enquiries, please contact us through our page on decosprout.com or email us at decosproutstore@gmail.com.