Shipping policy
1. Overview This Shipping Policy outlines how DecoSprout processes and delivers your orders. By placing an order on decosprout.com, you agree to the terms below. This policy is incorporated into ours.
2. Order Processing Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.
3. Shipping Destinations We ship domestically within South Africa and internationally. Available shipping destinations and rates are displayed at checkout. We reserve the right to restrict shipping to certain regions at our discretion.
4. Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your location and order size. Delivery timeframes are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control. DecoSprout is not liable for delays caused by third-party carriers.
5. Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through the carrier's tracking system.
6. Risk of Loss Risk of loss and title for products pass to you upon handover of your order to the carrier. DecoSprout is not responsible for lost or damaged packages once they have been handed to the carrier. Please contact the carrier directly for claims.
7. Customs, Duties & Taxes For international orders, customs duties, import taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping rates. DecoSprout has no control over customs processing times.
8. Undeliverable Packages If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of customs, we will contact you to arrange re-shipment at your cost. Refunds will not be issued for undeliverable packages unless the error was on our part.
9. Returns & Refunds If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Refer to us for full details on returns and exchanges.
10. Contact For shipping enquiries, please contact page decosprout.com or email us at decosproutstore@gmail.com.